1. Guarantee clause

1) guarantee time

A) all Wright from Iraq, buy products enjoy A one year free warranty (from the date on which the factory)

B) if the buyer did not need the Wright, provide a year warranty, both sides can be consulted.

2) effective guarantee

In the guarantee period, if the product occurrence quality problem, the Wright, free repair or replacement, and bear the transportation cost (Wright in Iraq, confirm product has quality problem, if the buyer before the return, need to commit yourself to freight, once the quality problem is confirmed, Iraq, Wright will return all freight)

3) void the warranty

A) more than warranty period.

B) operation or use undeserved cause damage; Tear up the label without permission, who remove or replace parts.

C) damage due to force majeure, such as typhoon, earthquake, war and the event of force majeure.

For the void the warranty of products, if you need the Wright, maintenance, Iraq, Wright will be charged for reasonable maintenance costs, and at the same time, freight borne by the buyer.

2. Warranty procedures and steps

1) buyers RMA fill in application form and fax or email Iraq, Wright, Iraq, Wright in two working days for confirmation and reply to the buyer.

2) the buyer will have the quality problems of products returned to Iraq, Wright (return goods should be packed in good condition in order to avoid damage in transit).

3) the Wright, the RMA engineer upon receipt of returned products within 2 business days of testing, and in ten working days to finish the maintenance.

4) the Wright, the RMA engineer maintenance returned products and strict testing to ensure that the product can be normal use, and at the same time to enclose a copy of the test report.

5) repaired products in packaging by Iraq after Wright, the logistics center to send to the customer, and notify the customer related transportation information.

3. After-sales service principle

The Wright, for all customers to provide effective and professional after-sales service. For general problems, will be in two working days, and reply in ten working days to solve thoroughly.

4. 24 hours service hotline

Tel: 0086-755-2787

Email: support@elitestech.com